Similarly, Hilco Transport—with over 200 Mack vehicles using Mack Connect—has integrated the portal into its executive reporting. “I’m a data-driven kind of person, so I like to be able to pull up the data that Mack Connect provides in real-time and present it when we have our executive meetings,” said Mike Laughead, director of maintenance for Hilco.
Mack’s digital journey is far from complete. The company has articulated a vision for the next era of fleet intelligence, where telematics evolves from simple vehicle tracking into a connected service platform that helps fleets boost uptime, improve specifications, and move toward predictive maintenance.
A: The login page is shared with Volvo. Look for a dropdown menu or a brand selector icon (usually on the top right). Ensure you are on the North American portal, as European portals sometimes exclude Mack models. mack trucks emedia
Allows non-dealer mechanics to service Mack trucks accurately without violating warranties.
An online dealer parts catalog and service information system providing parts manuals with specific part numbers and detailed workshop procedures. Digital Innovation & Customisation The company has articulated a vision for the
The eMedia platform divides its extensive resource base into three primary commercial offerings tailored to different levels of technical expertise and fleet requirements: 1. Official Driver’s and Operator Manuals
Mack Trucks has successfully transformed its eMedia presence from a simple brochure website into a mission-critical ecosystem that drives sales, uptime, and customer loyalty. By integrating digital content with telematics and e-commerce, Mack sets the benchmark for commercial vehicle OEMs in the digital age. Ensure you are on the North American portal,
For technicians and fleet managers, the eMedia Center streamlines complex tasks:
Workshop manuals ensure all repairs follow strict manufacturer guidelines.
You can visit the public Mack eMedia Center directly to browse and purchase items without a dealer login. Common purchases include:
