If the paths point to an old drive letter or a missing directory, update the text to the correct path, save the file, and restart TecDoc. 3. Clear the AppData Cache
Right-click on the on your desktop or in the Start menu. Select Run as administrator .
If you cannot find it there, go back one level and check the AppData\Local folder. loading data failed check the configuration file tecdoc
To fix the issue, one must move from the software layer down to the system layer: Verify Database Services:
: Log into the TecCom Portal to check your organization's settings. Ensure the Connect checkbox is enabled and that your communication channel (Cloud or Direct) is correctly selected. If the paths point to an old drive
or similar). If you have moved folders or changed drive letters, the path in the configuration file will be invalid. Permissions and Administrative Rights
If you recently updated TecDoc or migrated your server, the absolute paths to the data files might have broken. Select Run as administrator
If it works, add an exception for the TecDoc executable ( .exe ) and the database port (usually 1433 for SQL or 3050 for Firebird) in your security settings. 5. Re-register DLL Files
