Swap the USB cable to a different port (prefer USB 2.0 ports over USB 3.0, as they offer better legacy device compatibility).
Firmware updates alter the core instruction set of your hardware. If interrupted, the hardware can become permanently unusable (bricked). Ensure you meet the following criteria before executing the .exe file:
What (Windows 10, Windows 11) are you running?
The HyperX Cloud II routes its audio through a dedicated USB audio control box (the inline sound card) rather than a standard 3.5mm jack. This control box processes the hardware-driven 7.1 virtual surround sound. hyperx-cloud-ii-firmware-updater-rev-0010 .exe file
If it remains completely frozen, your USB port may have entered power-saving mode. To fix this, open , expand Universal Serial Bus controllers , right-click your USB Root Hub, select Properties > Power Management , and uncheck “Allow the computer to turn off this device to save power.” Frequently Asked Questions Can I update the firmware on a Mac or Chromebook?
Unplug any other external USB audio devices, webcams, or capture cards during the update process to prevent device communication conflicts.
into a USB port on your PC. Ensure the headset is connected to the dongle. Run the Utility: Double-click the HyperX_Cloud_II_Firmware_Updater_Rev_0010.exe Apply Firmware: button in the application window. Swap the USB cable to a different port (prefer USB 2
You have a newer HP-branded unit (identifiable by the HP logo on the box or headset). Applying this to HP models often results in "Device Not Found" errors or audio degradation. Key Performance & Features
Note that some newer Cloud II units may come with Version 0030 or higher. You cannot "downgrade" to 0010 if your hardware is a newer revision. Only use the 0010 file if your current version is lower (e.g., 0003 or 0005). Are you experiencing a ? Is the issue with the audio output or the microphone ?
: If you own a newer, HP-era Cloud II (especially an HP-specific model like CLO03), this specific updater likely won’t work. For these, you should use the HyperX NGENUITY software. Ensure you meet the following criteria before executing the
Exit Discord, Spotify, games, and web browsers. Any program accessing the audio driver can interrupt the firmware flash.
: Once Windows has rebooted, plug the sound card back in. Windows will automatically reinstall the correct driver.
A small application window will appear showing your and the Release Firmware Version (0010) . Click the Update button.