They will issue a time-sensitive temporary master password to input on that exact screen. Method B: Native Security Questions
Hi Sharp devices utilize a few structured recovery paths directly built into their local Graphical User Interface (GUI) and companion utilities. Method A: The Dynamic Code / QR Code Capture hi sharp dvr reset password repack
Turn off the DVR, open the case, and look for a small button marked "Reset" or two metal pins labeled "J1" or "Reset". Press/short them while turning the power on. They will issue a time-sensitive temporary master password
Email this data directly to the Hi Sharp Support Team or coordinate with your local regional hardware distributor. Press/short them while turning the power on
For your "repack" project, an interesting feature to develop would be an .Instead of requiring the user to email support, the DVR could generate a unique QR code based on its serial number and a rotating internal seed. The user could then use a companion mobile app (verified with their original registration) to scan this code and instantly generate a one-time-use reset pin, eliminating wait times for support emails. FAQ - Support | HI SHARP INTELLIGENCE
Look for a small pinhole or button labeled "Reset" on the back or bottom of the unit. Press and hold it for 10–30 seconds while the device is powered on until you hear a beep.